Freemi | E-Commerce

Run Your Store 24/7
Without Burning Out.

AI employees that handle customer support, order tracking, returns, product questions, and abandoned cart recovery. so you can focus on growing your brand.

35% cart recovery
4s response
80% auto-resolved
24/7 support

35%

Cart recovery rate

4s

Response time

80%

Auto-resolved

24/7

Customer support

Every customer, instantly handled.

AI handles support, tracking, returns, and recovery so your team focuses on growth.

Instant customer support

AI answers product questions, sizing queries, shipping info, and returns policy. instantly across website, WhatsApp, and email.

Order tracking

Customers check order status, delivery ETAs, and tracking info via chat.

Returns & exchanges

AI handles return requests, generates labels, and processes exchanges seamlessly.

Abandoned cart recovery

Personalised WhatsApp and email follow-ups. 35% average recovery rate.

Product recommendations

AI suggests products based on browsing history and preferences.

Customer insights

Track common questions, popular products, support volume, and satisfaction. Data to grow your business.

Live in under an hour.

01

Connect your store

Shopify, WooCommerce, or custom. we integrate with your e-commerce platform and tools.

02

AI handles customers

Product questions, order tracking, returns, and abandoned carts. all automated across channels.

03

Scale without hiring

Handle 10x the customer volume with the same team. AI does the heavy lifting.

Not a basic help desk. AI that sells.

Basic support tools answer tickets. Freemi recovers revenue and grows your brand.

CapabilityBasic Help DeskFreemi E-Commerce
AI powered cart recovery
×
Instant product recommendations
×
Automated returns handling
×
Multi-channel support
×
Real-time order tracking
Customer sentiment analysis
×
24/7 availability
Proactive engagement
×

Built for every type of store.

35%

Fashion & Apparel

Sizing help, style recommendations, return/exchange handling, and new collection announcements.

89%

Beauty & Wellness

Ingredient queries, routine recommendations, subscription management, and reorder reminders.

Gifts & Specialty

Gift finder, personalisation options, delivery timing, and corporate order handling.

34%

Subscriptions

Subscription management, billing queries, pause/cancel handling, and renewal reminders.

80%

Marketplace

Vendor queries, order routing, dispute resolution, and multi-seller coordination.

4s

D2C Brands

Pre-sale questions, shipping updates, loyalty rewards, and post-purchase engagement.

Sell more.
Support less.

AI employees that handle your customer service so you can focus on growing your brand.

Cancel anytime · Setup in under an hour · Cancel anytime