Freemi | SaaS

Scale Your SaaS
Without Scaling Your Team.

AI employees that handle customer onboarding, support tickets, churn prevention, and lead qualification. so your team focuses on building product.

Smart scheduling
Patient follow-ups
Billing support
HIPAA aware

34%

Fewer no-shows

73%

auto-resolved enquiries

Admin trial conversions

24/7

Patient support

Everything your practice needs, automated.

AI employees that handle the admin so your clinical team can focus on patients.

Automated onboarding

Automated confirmations, reminders via WhatsApp/SMS, waitlist notifications, and easy rescheduling. No-shows drop by 34%.

Tier-1 support

AI resolves common issues, searches knowledge base, drafts responses, and escalates complex tickets with full context.

Churn prevention

Monitors usage patterns, detects at-risk accounts, triggers proactive outreach, and routes save opportunities to your team.

Lead qualification

Maintains required documentation -- from audit trails to regulatory logs -- keeping your practice compliant without manual work.

Customer communication

Automated check-ins, feature announcements, usage reports, and NPS surveys. personalised per account.

Revenue intelligence

Track MRR, churn, expansion revenue, support load, and customer health scores. Data-driven growth.

How it works.

Live in days, not months. Three simple steps to a smarter practice.

01

Connect your SaaS

Integrate your product, CRM, support tools, and billing. We wire up everything in one day.

02

AI employees start working

Onboarding, support, churn prevention, lead qualification. all running across your channels.

03

Scale without hiring

Staff focus on care, not admin. Patients get instant responses. No-shows plummet.

Freemi vs Manual CS Team.

Manual scheduling, phone-only bookings, paper records. Sound familiar?

CapabilityManual CS TeamFreemi SaaS
AI appointment scheduling
×
WhatsApp & SMS reminders
×
Tier-1 support
×
Billing query handling
×
Phone answering & triage
×
Lead qualification
×
Online booking
Basic patient records

Built for every practice.

73%

auto-resolved

PLG / Self-Serve

Appointment booking, repeat prescriptions, test results notifications, and health check reminders.

34% fewer

No-shows

Sales-Led

Cleaning reminders, check-up scheduling, treatment plan follow-ups, and insurance queries.

3x

Efficiency

Developer Tools

API question answering, code examples, integration support, and documentation search.

92%

Auto-resolved

EdTech

Student onboarding, course recommendations, progress tracking, and instructor support.

24/7

Support

Security & Compliance

Compliance queries, audit documentation, security questionnaire responses, and certification guidance.

Saved weekly

Infrastructure

Referral processing, pre-appointment preparation, post-procedure follow-ups, and results.

Better Care. Less Admin.

AI employees that scale your SaaS without scaling your team.

No setup fees · Live in days · Cancel anytime