AI that handles tier-1 support across every channel. instantly triaging, answering, and resolving tickets so your team can focus on what matters.
Active Tickets
Sarah M.
Order not delivered
In ProgressTom K.
Refund request
ResolvedJames L.
Login issue
EscalatedConversation
73%
Auto-Resolved
<30s
First Response
4.8★
Avg CSAT
24/7
Availability
Six powerful capabilities that transform your customer support from reactive to proactive.
Auto-categorise every incoming ticket by urgency, topic, and sentiment so the right issues get attention first.
Searches your docs, FAQs, and past tickets to surface the perfect answer in seconds.
Email, live chat, WhatsApp, and social media. all in one unified inbox.
Automatically routes complex issues to the right human agent with full context attached.
AI drafts on-brand responses using your tone and templates, ready for one-click send.
Track CSAT scores, resolution times, volume trends, and agent performance in real time.
No complex setup. No developer needed. Just connect, train, and let AI do the rest.
Link email, chat, WhatsApp, and social accounts in one click. All conversations flow into a single inbox.
Upload your docs, FAQs, and past tickets. The AI learns your products, policies, and tone of voice.
Tickets get triaged, answered, and resolved without human intervention. Complex issues are escalated with full context.
See why teams are switching from legacy ticketing systems to AI first support.
From fast-moving e-commerce to regulated healthcare, Freemi Support adapts to your needs.
Handle order tracking, returns, and product questions at scale without growing your team.
Resolve technical queries, onboard users, and reduce churn with instant, accurate support.
Answer patient enquiries, manage appointment queries, and route urgent cases fast.
Support multiple client brands from one dashboard with per-client AI training.
No hidden fees. No per-seat charges. Scale your support without scaling your costs.
For small teams getting started
€99/mo
For growing support teams
€299/mo
For high-volume operations
Custom/mo
Join hundreds of teams using Freemi to resolve tickets faster, delight customers, and cut support costs by up to 60%.
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