Winter 2026: Voice Agents, Zapier Integration & Dashboard V2
Freemi Team
Product
Winter 2026 Release Notes
New year, new capabilities. Here's everything shipping in our winter release.
Voice-Enabled Operators
Your operators can now handle phone calls. Inbound and outbound.
Key features:
Natural conversational voice with adjustable tone
Real-time transcription and sentiment analysis
Seamless handoff to human agents when needed
Call recording and summary generation
Support for 12 languages
Voice operators are available on Pro and Max plans.
Native Zapier Integration
Connect your Freemi operators to 6,000+ apps through Zapier.
Triggers available:
Operator completes a task
New lead qualified
Escalation requested
Custom event triggers
Actions available:
Send data to operator
Trigger a workflow
Update operator memory
Create a task
This means you can connect Freemi to virtually any tool in your stack without writing code.
Dashboard V2
A complete redesign focused on clarity and speed.
What's new:
Real-time activity feed showing what your operators are doing right now
Performance metrics with daily, weekly, and monthly views
Conversation browser to review any operator interaction
Quick actions for common management tasks
Mobile-responsive design for management on the go
Other Improvements
Faster reasoning: 2x speed improvement on complex multi-step tasks
Better email handling: Improved thread detection and reply-in-context
Webhook support: Receive real-time notifications for any operator event
Team management: Invite team members with role-based access
API v2: Comprehensive REST API for custom integrations
Coming in Spring 2026
Persistent memory, multi-agent handoffs, and 40+ new native integrations. Stay tuned.
