The agreement between your business and Freemi. Short where it can be, specific where it matters.
These terms are between Freemi and the business that subscribes: your pharmacy, your practice, or the group that owns them. They are not between Freemi and your individual staff members, and not between Freemi and your patients.
If you sign up on behalf of a business, you are confirming you may bind it.
Access to the product you subscribe to, configured around your services, hours, team and channels, together with support from the people who build it.
Freemi runs alongside your dispensing or practice management system. It does not replace it. Freemi handles the patient messages, the request queue, services, staff, operations and growth around it. Your clinical system keeps doing the job it is good at.
Which third-party connections are possible depends on what you already run and what it exposes. We confirm that during onboarding rather than promising it in advance, and nothing on our website should be read as a commitment that a particular system will connect.
You create accounts for your own people and set their roles. You are responsible for who has access, for removing people who leave, and for what your team does with the system.
Roles are enforced on our servers, not by hiding buttons, and every important action is recorded with an actor and a timestamp. That protects your team as much as it protects your patients.
We will never ask any of your staff for their password, by email, by phone, or on a call with us.
You agree not to:
If you find a security weakness, tell us. We will thank you and fix it, and we will not come after you for looking.
Your data is yours. We process it so the software can do its job, and for patient information we act as your processor on your instructions. We do not sell it, we do not use your patients’ information to advertise, and we do not permit our AI providers to train models on it.
You can export your data at any time. Export is a button, not a professional-services engagement, and we do not charge you to hand back your own records.
How we handle personal data, where it is held, and who our sub-processors are is set out in the privacy policy, which forms part of these terms. Where you need one, a signed data processing agreement sits alongside them.
Invoices are issued monthly in advance. If a payment fails we will tell you and give you a fair chance to fix it before anything is restricted; we will not cut off a practice mid-clinic over a card that expired.
We may change prices, but not mid-term and not without telling you well in advance. We do not run the trick where an introductory rate quietly doubles at renewal.
We aim to keep Freemi available during your opening hours and we treat anything broken for a live business as the most important thing on the list, ahead of any planned work. There is no support tier: if you email support, someone who writes the software reads it.
We do not currently publish an uptime figure or offer a contractual SLA, because we do not yet run the independent monitoring that would make such a number worth anything. Rather than print one we cannot stand over, we have said so here. If your procurement process requires an SLA, talk to us and we will agree something specific in writing.
We ship every week, and most changes are additions or fixes. If we intend to remove or materially change something you rely on, we will tell you in advance and, where it makes sense, keep the old behaviour available while you adjust.
You can stop at the end of any monthly period. Tell us; there is no notice period dressed up as a retention tactic.
We may suspend or end an account for non-payment after fair warning, for a serious breach of the acceptable-use section, or if we are required to by law. Suspension for anything other than non-payment is a last resort and you will hear from a person first.
We promise to provide the service with reasonable skill and care, and to be straight with you about what it does.
No software makes a business compliant, and we will never claim otherwise. Freemi does not verify professional registration, does not replace clinical judgement, and does not discharge your obligations to your regulator, your patients or your indemnifier. What it does is keep the record accurate as you work, and make the evidence easy to produce.
Beyond what is stated here, and to the extent the law allows, the service is provided as it is. We do not warrant that it will be uninterrupted or entirely free of faults, because no honest software company can.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, our total liability to you in any twelve-month period is limited to the fees you paid us in that period. We are not liable for lost profits, lost business, or losses that were not reasonably foreseeable.
You remain responsible for clinical decisions, for the accuracy of what your team enters, and for meeting your own professional and regulatory obligations.
These terms are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction. If any part of these terms is found unenforceable, the rest continues to apply.
If your practice has a specific question, or your own advisers need something in writing for a due-diligence pack, email us and you will get a written answer from someone who knows the system rather than a link back to this page.
Contact the team