Industries / Pharmacy
Industry · Pharmacy

Run a calmer pharmacy.

Repeats come off WhatsApp into a queue with an SLA clock. Common Conditions consultations run end to end. The registers balance before you lock up.

NoteFreemi does not replace your dispensing system. It runs the patient messages, the request queue, services, staff and the registers around it.

Book a chatSee how it works →
✓Repeats from WhatsApp✓A queue with an SLA clock✓Common Conditions Service✓CD register & fridge log
Freemi · Repeat request
Repeat for J. Doyle logged, consent version checked
✓ SLA clock started, patient notified when ready
Routine
questions handled
The queue keeps movingCOUNTER
The queue keeps moving
Routine questions off the counter
Refills requested onlineREPEATS
Requested on WhatsApp
Logged straight to the dispensary
Booked, not squeezed inCONSULTS
Common Conditions, booked
Eligibility checked, notes recorded
Recalls that go outREGISTERS
The one that balances
CDs, fridge, RP duty log
Routine
questions handled
24/7
repeat requests taken
Shorter
queues at peak
Days
to go live
Sound familiar?

The requests never stop while the queue keeps growing.

✕Repeat requests flooding in all day
✓Logged automatically
✕Queues building while staff answer the same questions
✓Routine queries deflected
✕Patients calling to ask if their script is ready
✓Told the moment it’s ready
✕Reminders and recalls to stay on top of
✓Handled in the background
See it in action

A repeat request, in the dispensary before lunch.

A patient messages for a repeat. Freemi confirms it, logs it to the dispensary and tells them when it’s ready. No phone tag, no queue.

✓Takes repeat requests over WhatsApp & web
✓Answers opening hours, stock and advice queries
✓Notifies patients the moment scripts are ready
Freemi
WhatsApp
LIVE
Hi, can I get my repeat? John Doyle, the usual inhaler.
Thanks John, your request is logged with the dispensary. We’ll message you the moment it’s ready to collect.
Brilliant, can my son pick it up?
Of course, I’ve noted it on the repeat. The pharmacy will confirm what ID they need ✓
DONE · Repeat logged · dispensary notified · patient updated
Your whole crew

Freemi runs your pharmacy, end to end.

Every department, one system, each tuned to how a pharmacy actually runs.

Front Desk

Answers patients, takes repeats →
✓Repeat requests over WhatsApp and the widget on your site
✓An order queue with an SLA clock on every item
✓Notifies patients the moment a script is ready

Patient Care

Holds the record →
✓Current medicines, with repeats remaining
✓Common Conditions: eligibility, counselling, the record
✓Dispense takes one off the repeat count

Compliance

Keeps the registers →
✓Controlled drugs with running balances and witnesses
✓Fridge and room temperatures, signed as you go
✓Responsible pharmacist duty log, and incidents

Team & Growth

Runs the rest of it →
✓NFC clock-in, rotas, timesheets and payslips
✓Loyalty stamp cards in Apple and Google Wallet
✓Google reviews pulled in, replies drafted for you
A day with Freemi

From the first repeat request to the register at close.

9:00
Repeats logged
Overnight requests already in the queue, SLA clock running
10:30
Queries deflected
Routine questions answered so staff stay free
13:00
Collections notified
Patients told their scripts are ready
14:30
Recalls sent
Patients due an a Common Conditions review or seasonal vaccination contacted
16:30
Reminders out
Patients nudged about repeats due next week
Routine
of routine queries handled before they reach the counter.
How the queue actually clears
See the full pharmacy product →
Connected

Plugs into the tools you already use.

WhatsAppInstagramGmailStripeWebsite

Also built for

All industries →
PracticesPhysiotherapyChiropracticChiropody
In the wild

See Freemi at work in your pharmacy.

Real spaces, real teams, real patients. Every part running on Freemi.

The dispensary, mid-morningThe dispensary, mid-morning
The team at the counterThe team at the counter
A patient being helpedA patient being helped
The pharmacy OS

One dashboard for the whole dispensary.

Your team opens Freemi and sees what needs doing. Repeats, messages and reminders, cleared before anyone asks.

SHIFT BRIEFING · WEDNESDAY
Good afternoon. Here’s your floor.
0 Rx in queue  ·  queue clear  ·  0 repeat requests
+ New RepeatNew Booking
0
In queue
38
Filled today
0
Needs your eyes
0
Repeat requests
Prescription queueLIVE
RxJ. Doyle · repeat inhalerLogged from WhatsAppReady
RxM. Ryan · new scriptAwaiting pharmacist checkIn progress
↻K. Byrne · flu jab recallReminder sent · awaiting replySent
Made for pharmacy

Built around how a pharmacy actually runs.

No generic assistant. Freemi is tuned to the dispensary, the counter and the follow-up.

Repeat requests

Taken over WhatsApp & web, logged straight to the dispensary and ready before the patient arrives.

Reminders & recalls

Scripts about to lapse, seasonal jabs and Common Conditions follow-ups. Patients contacted at exactly the right time.

Patient messaging

Opening hours, stock and advice queries answered instantly, in your pharmacy’s voice.

Compliance & audit

Every action logged and reviewable, SOPs followed, and a clean audit trail whenever you need it.

Services & consultations

Bookings, eligibility, patient forms, notes and follow-up for the services your pharmacy runs.

Reviews & reputation

Happy patients nudged for Google reviews at the right moment, quiet feedback gathered along the way.

Pharmacy FAQ

The questions pharmacists ask.

Does Freemi replace my PMR or dispensing system?+
No. Freemi runs alongside your dispensing system, not instead of it. It handles the patient messages, the request queue, services, staff and the registers around it. Which connections are possible depends on the systems your pharmacy uses, and we confirm that during onboarding.
Is patient data handled safely?+
Data is encrypted in transit and at rest, access is controlled per person and per module, and every action is written to an audit log with a name and a timestamp. It is never used to train models for anyone else.
Does the pharmacist stay in control?+
Always. Clinical checks stay with your team. You decide what Freemi handles on its own and what needs a pharmacist, with a full audit trail.
Can it handle reminders and recalls?+
Yes. Freemi tracks repeats coming due, seasonal campaigns and Common Conditions follow-ups, then messages the right patients at the right time so nothing slips.
How much does it cost?+
A simple monthly plan based on what you want Freemi to run. Book a chat and we’ll tailor it to your pharmacy.
Behind the counter

A calmer pharmacy, every day.

Patient messaging, repeats and reminders, without the phone ringing off.

Off the hook, answered anyway
WHATSAPP
Off the hook, answered anyway
Staff stay on the floor
Served without the wait
WALK-IN
Served without the wait
Queue moving all day
Requested from the sofa
REPEATS
Requested from the sofa
Collected on the way home
Consults filled, not empty
SERVICES
Consults filled, not empty
Booked in advance

Your pharmacy could run itself in days.

Book a 15-minute chat. We will show you exactly how Freemi would run yours, live in days, not months.

Book a chat