Cookies

Cookies, and the long list of what we do not use.

This site is deliberately light on tracking. There is no advertising network on it and nothing here follows you around the internet afterwards.

Last updated 7 August 2026  ·  Ask us about anything on this page
On this page
  1. What a cookie is doing here
  2. Strictly necessary
  3. Analytics
  4. What we do not use
  5. Inside the app
  6. Controlling them

1. What a cookie is doing here

A cookie is a small file a site asks your browser to keep. Some are load-bearing: without them the site cannot tell one page view from the next, so it cannot keep you signed in. Others are optional, and those are the ones worth being careful about.

We use very few of either, and none for advertising.

2. Strictly necessary

These cannot be switched off without breaking the thing you came for.

PurposeWhy it exists
Session and sign-inKeeps you signed in as you move between pages. Without it every click would log you out
SecurityProtects forms from automated abuse and helps prevent cross-site request forgery
PreferencesRemembers small choices, such as a banner you have already dismissed, so you are not asked twice

3. Analytics

We look at aggregate traffic to see which pages are useful and which are not. It tells us that a page was read and roughly how people moved through the site.

  • It is not used to build a profile of you as an individual.
  • It is not sold, and it is not shared for advertising.
  • Declining it costs you nothing. Every page works the same either way.

4. What we do not use

Worth stating explicitly, because the absence is the point:

  • No advertising cookies. We do not run ads on this site.
  • No retargeting pixels. Nothing here follows you to another site to show you Freemi again.
  • No data brokers. We do not sell or share personal data for advertising, in any sense of those words.
  • No session recording. We do not replay your mouse movements or keystrokes.

If any of that ever changes, this page changes first and we will say so plainly rather than quietly widening a definition.

5. Inside the app

Once you are signed in to Freemi itself, the storage in play is functional: keeping your session alive, remembering which business you are working in, and holding the access key for the administration console. None of it is analytics and none of it is advertising.

Patient information is never held in a cookie. It stays in the database, behind the access controls described in the privacy policy.

6. Controlling them

Every browser lets you view, block and clear cookies, usually under privacy settings. Blocking the strictly necessary ones will stop you being able to sign in, because the app will no longer be able to tell that it is you; they will be set again next time you do.

For the specifics of what we process and how long we keep it, ask us and we will put it in writing.

The rest of it

Privacy
What we process, where it lives, and who is responsible for it.
Terms
The agreement between your business and Freemi.
Security
Access control, the audit trail, and what happens on a bad day.

Ask a person, not a policy page.

If your practice has a specific question, or your own advisers need something in writing for a due-diligence pack, email us and you will get a written answer from someone who knows the system rather than a link back to this page.

Contact the team