If the question you actually have is not here, it is probably the interesting one. Email us or take fifteen minutes and we will answer it on a call.
Days rather than months. The engine is already built, so the first week is configuration: your services, your hours, your team and their permissions, your note headings if you keep clinical records, your consent set and your channels. Most of that work is ours, not yours.
No. Freemi runs alongside your dispensing or practice system rather than replacing it, so you are not blocked on a migration. What can be brought across depends on what you already run, and we confirm that during onboarding rather than promising it up front.
One call to walk through a real workflow, your service list and fees, and someone who can sign off what Freemi is allowed to answer on its own. That last one matters more than the rest.
We will say so on the call. If part of what you need is not built, you hear it then rather than in month two, and there is no minimum term if you start and change your mind.
Only the people you give access to. Roles are enforced on the server, not by hiding a button in the interface, so someone without permission is refused rather than merely not shown the link, and the attempt is logged.
You remove their account and their access goes with it. What does not go is the record of what they did: the audit trail keeps the actor, the timestamp and the values before and after.
Freemi is built in Dublin. Rather than imply a location that would need qualifying, we will put the specifics of processing, hosting, retention and contractual terms in writing for you on request, so your practice has an answer it can actually rely on.
You export it and we delete our copy. There is no minimum term and no exit fee, and getting your own records back is not a professional-services engagement.
Only where you have said it can. You decide per workflow what Freemi handles and what it routes to a person, your team signs that off before launch, and every action is visible afterwards.
No. Anything requiring professional judgement is routed to an authorised person rather than answered automatically. Freemi drafts, your team sends, and the audit trail shows which was which.
You refine the rules over time; the system does not quietly change its own behaviour on your data. If you want something answered differently, you change the rule and you can see that you changed it.
It hands over. The design bias is to escalate rather than guess, because a patient waiting ten minutes for a person is a far better outcome than a confident wrong answer.
One monthly price per location, based on your setup rather than a tier chart. No setup fee, no minimum term. Tell us what you run and we will send a written figure.
No. Adding a receptionist, a locum or a weekend assistant does not change the price. A busy team should not cost more to run than a quiet one.
There is an agreement, but not a lock-in. No minimum term, and you can leave with your data.
No, and we do not want to. Freemi runs the patient messages, the request queue, services, staff and the registers around it. Your clinical system keeps doing the job it is good at.