Ask us the one that is not on this list.
If the question you actually have is not here, it is probably the interesting one. Email us or take fifteen minutes and we will answer it on a call.
Starting on Freemi.
How long does it actually take?
Days rather than months. The engine is already built, so the first week is configuration: your services, your hours, your team and their permissions, your forms, your invoices and your channels. Most of that work is ours, not yours.
Do we have to move all our data first?
No. Freemi can run alongside the tools you already use rather than replacing them, so you are not blocked on a migration. What can be brought across depends on what you already run, and we confirm that during onboarding rather than promising it up front.
What do you need from us?
One call to walk through a real workflow, your services and prices, and someone who can sign off what Freemi is allowed to answer on its own. That last one matters more than the rest.
What if it is not a fit?
We will say so on the call. If part of what you need is not built, you hear it then rather than in month two, and there is no minimum term if you start and change your mind.
Records, access and getting out.
Who can see customer information?
Only the people you give access to. Roles are enforced on the server, not by hiding a button in the interface, so someone without permission is refused rather than merely not shown the link, and the attempt is logged.
What happens when a staff member leaves?
You remove their account and their access goes with it. What does not go is the record of what they did: the audit trail keeps the actor, the timestamp and the values before and after.
Where is our data held?
Freemi is built in Dublin. Rather than imply a location that would need qualifying, we will put the specifics of processing, hosting, retention and contractual terms in writing for you on request, so your business has an answer it can actually rely on.
If we leave, what happens to it?
You export it and we delete our copy. There is no minimum term and no exit fee, and getting your own records back is not a professional-services engagement.
What runs on its own, and what does not.
Will it answer customers without us knowing?
Only where you have said it can. You decide per workflow what Freemi handles and what it routes to a person, your team signs that off before launch, and every action is visible afterwards.
Does it make decisions for us?
No. Anything needing a person’s judgement is routed to the right person rather than answered automatically. Freemi drafts, your team sends, and the audit trail shows which was which.
Does it learn from our customers?
You refine the rules over time; the system does not quietly change its own behaviour on your data. If you want something answered differently, you change the rule and you can see that you changed it.
What happens when it is unsure?
It hands over. The design bias is to escalate rather than guess, because a customer waiting ten minutes for a person is a far better outcome than a confident wrong answer.
Money, terms and the small print.
How is it billed?
Monthly. Tell us how your business runs and we will send a quote shaped to it, in writing. No minimum term.
Can we start with one part?
Yes. Start with the job that hurts most and widen from there. Automation is set per workflow and it is reversible, so starting narrow is a perfectly good way to run it.
Is there a contract?
There is an agreement, but not a lock-in. No minimum term, and you can leave with your data.
Do you replace the tools we already use?
Not unless you want us to. Freemi runs the customer messages, bookings, rota, invoices and the admin around them. The specialist software your trade relies on keeps doing the job it is good at.