Capabilities / Front Desk
Capability · Front Desk

Never miss another patient.

Freemi answers every message the second it lands, books the work, and keeps your team on the floor.

Book a chatSee how it works →
✓Every channel, one desk✓Operations 24/7✓Live in days, not months
WhatsApp
Instagram
Front Desk
Omnichannel inbox
LIVE
WhatsApp · +353 87 …
Hi! Any availability for Saturday?
We’ve got 11:30 or 3pm Saturday, shall I book you in?
✓Booked · Saturday 11:30 · calendar & reminder set
Answered in secondsMESSAGES
Answered in seconds
WhatsApp, DM, email, phone
Booked straight inBOOKINGS
Booked straight in
Straight into the diary
Reminders that landNO-SHOWS
Reminders that land
Fewer empty slots
Asked at the right momentREVIEWS
Asked at the right moment
Right after the visit
The team behind the counterThe team behind the counter
Answers on every channel your patients use
WhatsAppInstagramWeb widgetEmailWeb chatSMS
What it does

The front desk that never puts anyone on hold.

Answers instantly

Every message, replied to in seconds.

WhatsApp, WhatsApp, email, web, text. Freemi answers the second a message lands, 24/7, in your voice.

✓Every channel in one desk
✓Replies in under 10 seconds
✓On duty nights and weekends
Front Desk
Instant reply
LIVE
WhatsApp · Maya
Do you have late slots this week?
We do, Thursday 6:30 or Friday 7pm. Want one held?
✓Held · Thursday 6:30 · awaiting confirm
Operations into your calendar

Turns an enquiry into a confirmed slot.

Freemi offers your real openings, confirms on the spot, and books it with a reminder. No phone tag, no double-bookings.

✓Offers only real availability
✓Confirms and adds reminders
✓Never double-books
Saturday · pick a time
9:3011:0011:302:003:00
✓Booked 11:30 · added to calendar · reminder set
Deflects the repetitive

The questions that eat the day, gone.

Hours, pricing, stock, directions. Freemi handles the questions your team answers a hundred times a week, in your tone.

✓Hours, pricing, stock, directions
✓Always in your brand voice
✓Keeps the counter clear
Answered without your team
?“What time do you close?”Answered instantlyAuto
?“Do you have it in stock?”Checked & repliedAuto
?“Where do I park?”Directions sentAuto
Patients looked afterPatients looked after
People back on the floorPeople back on the floor
Seconds
not hours
Routine
questions handled
24/7
bookings taken
24/7
always on the desk
A day with Front Desk

From the first overnight message to the last booking.

8:00
Messages answered
Overnight enquiries replied to before you open
10:00
Bookings taken
Slots offered and confirmed into your diary
12:30
Queries deflected
Routine questions handled off the counter
15:00
Reschedules
Changes managed without a phone call
17:30
Waitlist filled
Cancellations offered to waiting patients
It can answer

The questions your team repeats all day.

Trained on your practice, Front Desk answers accurately, every time.

✓Opening hours✓Pricing & availability✓Live availability✓Repeat requests✓Order status updates✓Booking & rescheduling✓Waitlist offers✓Deposits & payments✓Policies & FAQs

More from Freemi

Patient Care
Records, forms and consent
Operations
SOPs, registers and approvals
Growth
Leads & marketing
In the wild

See Front Desk in a practice like yours.

Real spaces, real teams, real patients. Every part running on Freemi, so the day runs itself.

At the counter, sortedAt the counter, sorted
A team in syncA team in sync
The team behind the counterThe team behind the counter
Every channel

One front desk, every way they reach you.

Whichever door they knock on, the same desk answers.

Answered in seconds
WHATSAPP
Answered in seconds
No queue, no hold
Logged without a clipboard
WALK-IN
Logged without a clipboard
Straight onto the record
Booked in two replies
DM
Booked in two replies
WhatsApp and the web widget
Quoted the same morning
EMAIL
Quoted the same morning
Drafted, ready to send

Put Front Desk on your busiest channel.

Book a 15-minute chat and watch it answer and book on your real channels, live in days, not months.

Book a chat