Keep the tools you need.
Freemi runs alongside the systems your business already uses. Nothing to rip out, and nothing to rebuild from scratch.
What Freemi talks to.
This is the list as it stands, not a roadmap. If something is not here, it is not built yet.
Customers send bookings and enquiries straight into the Freemi inbox, on the number they already message you on.
Customer email lands in the same history as every other channel, attached to the person rather than sitting in an inbox.
The same, for teams running Microsoft. Mail joins the customer record instead of living separately.
Publishing only. Freemi can post to your Instagram as part of a campaign. It cannot read Instagram DMs, so a customer messaging you there will not reach the inbox.
SMS reminders, booking confirmations and the update that tells a customer their booking has moved.
Payments, invoices and refunds, with the money side connected to the customer.
The systems Freemi does not touch.
Your core system
Freemi does not replace the system your business runs on and does not need to. It runs the customer messages, the bookings, the rota and the follow-ups around it.
Your booking system
If you already run one, Freemi works around it rather than asking you to migrate everything on day one.
Your accountant
Freemi keeps the books, not the year end. It records what was billed and what was paid, and leaves the accounts and the filing to your accountant.
What we will not promise up front.
Which connections are possible depends on what you already run, what it exposes and who supports it. We confirm that during onboarding rather than putting a logo on a page and working it out later.
If a connection you need is missing, tell us on the call. We will say whether it is possible, roughly what it would take, and whether we intend to build it. If the answer is no, you will hear that on the call rather than in month two.
Tell us what you already run.
Bring the list of systems your business depends on and we will tell you straight which ones Freemi can work with today.
What connecting actually involves.
There is no integration marketplace to click through. Connections are set up with you during onboarding, and then they stay out of the way.
Your booking or core system, how customers contact you today, what you take payment with. Ten minutes on the call.
Some of it will be a straight connection, some will need a workaround, and some will not be possible at all. You get all three answers, not just the first.
Configuration is our job, not a task list we hand you. Your WhatsApp number, your mailbox, your payment account.
Before anything reaches a customer, your team sees exactly what will move between systems and signs it off.
What we will not do.
Put a logo on a page we cannot back
Every connection named on this page is one we have actually built. There is no roadmap section here dressed up as a feature list.
Promise your core system before we have seen it
What is possible depends on what your system exposes and who supports it. We confirm during onboarding rather than promising on a website.
Make you rip anything out
Freemi runs the work around your existing systems. If the answer to a connection is no, you keep doing that bit the way you do it now.
What each connection actually does.
Not what it could theoretically do. What it does on a Tuesday.
A customer messages the number they already use for you. The message is identified, connected to their record, and lands in the inbox with the information already collected. Your team never copies anything from a phone.
Gmail and Outlook
Customer email stops living in one person’s inbox. It joins the same history as every other channel, so whoever picks it up can see what was already said.
Twilio
The reminder before the booking, the confirmation after it, and the nudge when it is time to come back. Sent without anyone remembering to send them.
Stripe
Payments, invoices and refunds tied to the customer rather than sitting in a separate till report. Refunds are booked properly rather than netted off.
Before you ask on the call.
Do we need a new phone number?
No. Freemi works with the WhatsApp number your customers already message.
What if we use something not listed?
Tell us on the call. You will get a straight answer about whether it is possible, roughly what it would take, and whether we intend to build it.
Does anything get written back into our own system?
We are deliberately careful here. What is possible depends entirely on your system and who supports it, and we confirm it during onboarding rather than promising it up front.
Can we turn a connection off?
Yes, and doing so does not break the rest. Each channel is configured separately and reversibly.