Platform / Patient Care
Patient Care

Keep the patient journey together.

From the first interaction to the next visit, Freemi keeps the operational patient journey connected. One record holds the consent version the patient actually agreed to, and when.

Book a demoSee how it works
PatientsAppointmentsFormsConsentTreatment notesCommunicationRecallsActivity
Signed, then lockedTREATMENT NOTES
Signed, then locked
A correction is an addendum
The wording they agreed toCONSENT
The wording they agreed to
Date, channel, response
Filled in before they arriveFORMS
Filled in before they arrive
On their own phone
Nobody quietly lapsesRECALLS
Nobody quietly lapses
Pending, contacted, booked
One record, open where the work happensOne record, open where the work happens
Every channel lands on the same record
WhatsAppEmailSMSPhoneWalk-in
One record

One record, not six tabs.

Stop rebuilding the patient story in every system to work out what happened.

Everything on the patient

The whole person, in one place.

Details, appointments, cases, treatment notes, forms, letters, files, billing, recalls and communication, attached to the person rather than scattered across inboxes.

Appointments, cases and notes
Forms, letters and files
Billing, recalls and messages
A clinician reviewing a patient record
Notes

Notes that hold up.

Notes go draft, then signed, then locked. A correction is an addendum, never a silent edit, and the history shows both.

Draft, then signed, then locked
A correction is an addendum
The history shows both
A consultation being recorded
Consent

Consent you can prove.

Freemi records the consent wording shown, the patient’s response, the date and the channel. Searchable, and exportable.

The exact wording shown
The response, date and channel
Searchable and exportable
A patient completing consent at reception
Draft → signed → locked
The three states a treatment note moves through, and it never moves backwards
Every consent version
The exact wording shown, the response, the date and the channel
One record
Appointments, notes, forms, letters, billing and recalls on the same person
Before they arrive

Collect it before the appointment, not after.

1
The booking goes out with the form

Intake, medical history and the consent set for that service, attached to the confirmation.

2
The patient completes it on their phone

No portal to log into, no app to download, and a signature at the end.

3
It lands on the record

Before the appointment rather than being typed up afterwards from a paper form.

4
Anything missing is chased

Automatically, until it is in, so nobody arrives with a blank history.

What the record holds

Everything about the patient, in one place.

Not a summary that points at six other systems. The record itself.

Appointments and cases

Every visit, and the case it belongs to. Cases open and discharge, so a course of treatment reads as one thing rather than a list of unrelated dates.

Notes and letters

Treatment notes with their full version history, and letters that send once. If a letter has already gone, the record says so rather than letting it go twice.

Forms and consent

Intake, medical history and the consent set for each service, with the version the patient actually agreed to attached to the moment they agreed.

Billing

What was invoiced, what was paid, what is outstanding, and refunds booked as explicit negative allocations rather than netted quietly off a total.

Communication

Every message on every channel, attached to the person rather than sitting in one team member’s inbox.

Relationships and privacy

Who may be spoken to about this patient, and who may not. A parent, a carer, a next of kin, recorded rather than remembered.

Nobody falls through

The follow up that keeps getting missed.

Due
The recall falls due
Raised by the system, not by somebody remembering
Pending
Waiting to be worked
A state you can see, not a note in someone’s head
Contacted
The patient is reached
On the channel they actually answer
Booked
Back in the diary
The recall closes itself when the visit is made
Lapsed
Quietly stopped coming
Surfaces as a list you can work, not a number you notice a year later

In pharmacy, Patient Care holds current medicines with repeats remaining, and a dispense takes one off the count. Common Conditions carries the eligibility check, the counselling record and the outcome. Clinical records stay in your dispensing system. Freemi keeps the operational relationship visible without replacing them.

It takes care of

The follow-through nobody has time for.

Patient Care runs the parts of the journey that fall between appointments.

Intake formsMedical historyConsent versionsNote version historyLetters that send onceRecall statesAppointment remindersRelationships and privacyBilling and refundsAddenda and corrections
In the wild

See Patient Care in a practice like yours.

The record open on the desk while the appointment is happening, not typed up at eleven at night.

The whole team, one recordThe whole team, one recordWhoever picks it up sees what was already said
In the pharmacy tooIn the pharmacy tooCurrent medicines, with repeats remaining
Before they sit downBefore they sit downForms and consent already in
Every source

However it arrives, it lands on the record.

A form, a message, a consult or a dispense. Same patient, same history.

Checked in
AT THE DESK
Checked in
Forms already completed
Noted as it happens
IN THE ROOM
Noted as it happens
Not at eleven at night
Repeats counted down
AT THE COUNTER
Repeats counted down
A dispense takes one off
Recalled on time
AFTERWARDS
Recalled on time
Pending, contacted, booked

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Every channel in one queue, with a clock on it.
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Registers and SOPs signed as you work.
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Rotas, clock in and hours already totalled.
Explore Team →
Growth
Reviews pulled in, replies drafted for approval.
Explore Growth →
Control
What happened, what is happening, what needs you.
Explore Control →

One patient. One record. One history.

Bring us the workflow where the patient story gets rebuilt from three systems, and we will show you how it runs on Freemi.

Book a demo