Patient Care
Keep the patient journey together.
From the first interaction to the next visit, Freemi keeps the operational patient journey connected. One record holds the consent version the patient actually agreed to, and when.
PatientsAppointmentsFormsConsentTreatment notesCommunicationRecallsActivity
TREATMENT NOTESSigned, then locked
A correction is an addendum
CONSENTThe wording they agreed to
Date, channel, response
FORMSFilled in before they arrive
On their own phone
RECALLSNobody quietly lapses
Pending, contacted, booked
One record, open where the work happensEvery channel lands on the same record
WhatsAppEmailSMSPhoneWalk-in
One record
One record, not six tabs.
Stop rebuilding the patient story in every system to work out what happened.
Everything on the patient
The whole person, in one place.
Details, appointments, cases, treatment notes, forms, letters, files, billing, recalls and communication, attached to the person rather than scattered across inboxes.
✓Appointments, cases and notes
✓Forms, letters and files
✓Billing, recalls and messages
Notes
Notes that hold up.
Notes go draft, then signed, then locked. A correction is an addendum, never a silent edit, and the history shows both.
✓Draft, then signed, then locked
✓A correction is an addendum
✓The history shows both
Consent
Consent you can prove.
Freemi records the consent wording shown, the patient’s response, the date and the channel. Searchable, and exportable.
✓The exact wording shown
✓The response, date and channel
✓Searchable and exportable
Draft → signed → locked
The three states a treatment note moves through, and it never moves backwards
Every consent version
The exact wording shown, the response, the date and the channel
One record
Appointments, notes, forms, letters, billing and recalls on the same person
Before they arrive
Collect it before the appointment, not after.
1
The booking goes out with the form
Intake, medical history and the consent set for that service, attached to the confirmation.
2
The patient completes it on their phone
No portal to log into, no app to download, and a signature at the end.
3
It lands on the record
Before the appointment rather than being typed up afterwards from a paper form.
4
Anything missing is chased
Automatically, until it is in, so nobody arrives with a blank history.
What the record holds
Everything about the patient, in one place.
Not a summary that points at six other systems. The record itself.
Appointments and cases
Every visit, and the case it belongs to. Cases open and discharge, so a course of treatment reads as one thing rather than a list of unrelated dates.
Notes and letters
Treatment notes with their full version history, and letters that send once. If a letter has already gone, the record says so rather than letting it go twice.
Forms and consent
Intake, medical history and the consent set for each service, with the version the patient actually agreed to attached to the moment they agreed.
Billing
What was invoiced, what was paid, what is outstanding, and refunds booked as explicit negative allocations rather than netted quietly off a total.
Communication
Every message on every channel, attached to the person rather than sitting in one team member’s inbox.
Relationships and privacy
Who may be spoken to about this patient, and who may not. A parent, a carer, a next of kin, recorded rather than remembered.
Nobody falls through
The follow up that keeps getting missed.
Due
The recall falls due
Raised by the system, not by somebody remembering
Pending
Waiting to be worked
A state you can see, not a note in someone’s head
Contacted
The patient is reached
On the channel they actually answer
Booked
Back in the diary
The recall closes itself when the visit is made
Lapsed
Quietly stopped coming
Surfaces as a list you can work, not a number you notice a year later
In pharmacy, Patient Care holds current medicines with repeats remaining, and a dispense takes one off the count. Common Conditions carries the eligibility check, the counselling record and the outcome. Clinical records stay in your dispensing system. Freemi keeps the operational relationship visible without replacing them.
It takes care of
The follow-through nobody has time for.
Patient Care runs the parts of the journey that fall between appointments.
✓Intake forms✓Medical history✓Consent versions✓Note version history✓Letters that send once✓Recall states✓Appointment reminders✓Relationships and privacy✓Billing and refunds✓Addenda and corrections
In the wild
See Patient Care in a practice like yours.
The record open on the desk while the appointment is happening, not typed up at eleven at night.
The whole team, one recordWhoever picks it up sees what was already said
In the pharmacy tooCurrent medicines, with repeats remaining
Before they sit downForms and consent already in
Every source
However it arrives, it lands on the record.
A form, a message, a consult or a dispense. Same patient, same history.
AT THE DESKChecked in
Forms already completed
IN THE ROOMNoted as it happens
Not at eleven at night
AT THE COUNTERRepeats counted down
A dispense takes one off
AFTERWARDSRecalled on time
Pending, contacted, booked
One patient. One record. One history.
Bring us the workflow where the patient story gets rebuilt from three systems, and we will show you how it runs on Freemi.
