Repeats, requests and deliveries, handled.

Freemi handles repeat requests, patient messages and deliveries, so the queue clears and your team stays on the counter where they are needed.

Book a chat See how it works →

✓Repeat requests✓Messages answered✓Delivery updates✓Shorter queues

FreemiRepeat request

Repeat for J. Doyle logged & sent to dispensary ✓

✓ Patient notified for collection

70%

of queries deflected

70%

routine queries deflected

24/7

repeat requests taken

−40%

queue at peak times

70%

of queries deflected

Sound familiar?

The requests never stop while the queue keeps growing.

Repeat requests flooding in all day

✓Logged automatically

Queues building while staff answer the same questions

✓Routine queries deflected

Patients chasing delivery updates

✓Updates sent automatically

Supplier and stock admin piling up

✓Handled in the background

See it in action

A repeat request, in the dispensary before lunch.

A patient messages for a repeat. Freemi confirms the details, logs it to the dispensary and tells them exactly when it will be ready, no phone tag, no queue.

✓Takes repeat requests over WhatsApp & web

✓Answers opening hours, stock and advice queries

✓Notifies patients the moment scripts are ready

Freemi

Hi, can I order my repeat? John Doyle, the usual inhaler.

Done, John, repeat logged with the dispensary. It will be ready to collect after 2pm today.

Brilliant, can my son pick it up?

Of course, I’ve noted it on the order. Bring photo ID and it’s all set ✓

DONERepeat logged · dispensary notified · patient updated

While the counter’s busy, Freemi is clearing the queue behind it.

Your whole crew

Freemi runs your pharmacy, end to end.

Four departments, one AI employee, each tuned to how pharmacy actually work. Tap any to see the full capability.

Front Desk

Answers patients, takes repeats

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✓Takes repeat requests over WhatsApp & web

✓Answers routine queries so the counter stays clear

✓Notifies patients when scripts are ready

Back Office

Runs deliveries & stock

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✓Coordinates and tracks deliveries

✓Manages stock and supplier orders

✓Keeps patient records tidy and current

Books

Keeps the numbers straight

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✓Upload statements, takings categorised

✓Card and NHS payments reconciled

✓VAT-ready whenever you need it

Growth

Keeps patients on track

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✓Reminds patients about repeats due

✓Promotes services and seasonal jabs

✓Nudges lapsed patients back

A day with Freemi

From the first repeat request to the last delivery.