Features/Omnichannel Inbox
Omnichannel Inbox

Every conversation in one inbox.

WhatsApp, Instagram, email, SMS and web chat, unified into a single inbox Freemi runs for you, so nothing ever slips through the cracks.

✓All channels✓One thread✓Nothing missed✓You stay in the loop
Freemi
on duty
Inbox
WhatsApp · booking request from James
Instagram · price question from Mia
Both answered and logged, one needs your quick nod 👍
DONE3 channels · 1 inbox · 0 missed
0
messages missed
5+
channels unified
1
inbox to watch
0
missed messages
Working right now
What it does

One place for everything.

Unifies every channel
All your conversations in a single thread.
Answered for you
Freemi replies; you only step in when needed.
Full context
History and details on every customer, instantly.
Nothing missed
Every message tracked until it’s resolved.
How it works

Set up once. Runs itself after.

01

Connect channels

WhatsApp, Instagram, email, SMS and web.

02

Freemi runs it

Answering and triaging in one place.

03

You oversee

Jump in on anything, any time.

Five channels, one inbox, nothing slips.

More of the platform

All capabilities →
→
AI Concierge
Answers & books, 24/7
→
Automated Outreach
Follow-ups that never stop
→
One-Click Social
Posts written & scheduled

See Omnichannel Inbox working for your business.

Book a 15-minute chat. We will show you exactly how Freemi would run it, live in 48 hours.

Book a chat